Shipping policy
Shipping Policy for Drew Angus Official Merch Store
We’re excited to deliver our merchandise to you. Below is our shipping policy to ensure a smooth shopping experience.
Processing Time
- Orders are processed within 3-5 business days after payment confirmation.
- Custom or pre-order items may require additional processing time, which will be noted in the product description.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery in 3-7 business days.
- Expedited Shipping: Estimated delivery in 1-3 business days.
Shipping rates are calculated based on your location and order weight at checkout.
Shipping Locations
- We currently ship to The United States and Canada.
- If your location is not listed, please contact us at Hello@drewangus.com, and we’ll try to assist.
Tracking Your Order
- Once your order ships, we’ll send you a confirmation email with tracking information (if available).
- Please allow 1-2 Business days for the tracking number to update.
International Orders
- International shipping may be subject to customs fees, taxes, or duties upon arrival. These charges are the buyer’s responsibility and vary by country.
- Delivery times for international orders may vary due to customs processing delays.
Missing or Damaged Items
If your order arrives damaged or an item is missing, please contact us within 3 days of receiving your order at Hello@drewangus.com. Include your order number and a photo of the damaged item(s).
Incorrect Shipping Information
- Ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns and Exchanges
- For details on returns, exchanges, or refunds, please review our [Return Policy].
Thank you for supporting Drew Angus Official Merch Store. If you have any questions or concerns, please don’t hesitate to reach out to us at Hello@drewangus.com.